Legal

Refund Policy

Effective August 17, 2026

1. Overview

This Refund Policy explains how Aivora Meta LLC ("we," "us") handles refunds for Aivora Meta credit purchases and related paid features. By purchasing credits or using paid features, you agree to this policy in addition to our Terms of Service.

2. Credit purchases

Aivora Meta uses a credit-based model. Credits unlock premium features such as extended prompt tracking, competitor benchmarks, scheduled monitoring, reports, and GEO Agent capabilities. Credit packs are listed on our Pricing page.

Generally non-refundable — once credits are added to your account balance, purchases are final and non-refundable except as stated below or required by applicable law.
Unused credits — credits remain on your account until consumed. We do not provide cash refunds for unused credit balances.
Consumed credits — credits used for benchmarks, scans, reports, or AI runs are not refundable.

3. When we may issue a refund

We may approve a full or partial refund at our discretion in these situations:

Duplicate charge — you were billed twice for the same credit pack due to a payment processing error.
Service failure — a verified platform outage or billing error prevented you from using credits you purchased within 14 days of purchase, and our support team could not resolve the issue.
Unauthorized transaction — you report an unauthorized charge promptly and we confirm it with the payment provider.
Legal requirement — your jurisdiction grants a mandatory cooling-off or refund right that applies to your purchase.

4. How to request a refund

Account email and organization name
Date and amount of the charge
Payment provider reference (PayPal or Stripe transaction ID, if available)
Brief description of the reason for your request

We aim to respond within 5 business days. Approved refunds are processed to the original payment method and may take 5–10 business days to appear depending on your bank or payment provider.

5. Chargebacks

If you dispute a charge with your bank or payment provider before contacting us, we may suspend your account pending investigation. We encourage you to reach out to support@aivorameta.com first so we can resolve billing issues quickly.

6. Subscription and plan changes

If we introduce recurring subscription plans in the future, cancellation will stop future billing but will not retroactively refund the current billing period unless required by law. Plan downgrades take effect at the next renewal date.

7. Changes to this policy

We may update this Refund Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of paid features after changes constitutes acceptance of the updated policy.

8. Contact

Aivora Meta LLC
30 N Gould St Ste R, Sheridan, WY 82801 USA
support@aivorameta.com · +1 (307) 855-0636